Clear answers about how Snoop works.

Setup time depends on the business, POS platform, number of locations, document quality, inventory size, and whether Vision is included. A basic account and location can be created quickly, but a complete setup may require POS authorization, inventory review, location settings, camera compatibility checks, or assisted onboarding.

Trial terms can change, so the signup and pricing pages are the source of truth for whether a credit card is required, how long the trial lasts, and which features are included.

Current confirmed support includes selected Square and Clover workflows. Additional platforms and import methods may be available, limited, or under development. Check the current pricing or onboarding page, or email help@snoopai.app before relying on a particular integration.

Some workflows can use uploaded inventory, forwarded documents, manual records, or supported file imports. However, features that depend on live or scheduled transaction data will be limited without a supported POS connection.

Supported inventory, invoices, POS integrations, alerts, cameras, settings, and chat history are associated with the selected location. Each location can also have its own inbound email address and brief preferences. Location limits depend on the customer’s plan.

Snoop is designed to prevent one external POS location from being mapped to multiple Snoop locations, because duplicate mapping could mix records or create incorrect comparisons.

Access depends on the current account and permissions model. Do not share the owner’s password as a substitute for proper role-based access. Any future manager or staff access should use separate permissions and remain under the owner’s control.

No. Physical verification remains important. Snoop can organize expected inventory and transaction-based context, but it cannot prove what is physically present without a reliable count or other verification. The goal is to make reviews more focused, not pretend physical reality can be known perfectly from software alone.

Each location can have a unique Snoop inbound email address. Snoop first uses the recipient address to resolve the location, then may use location clues in the subject or body as a fallback. Supported attachments can be parsed for recognized document and inventory data.

Snoop should save the message for review and skip automatic inventory import rather than guessing. This protects one location from receiving another location’s inventory or invoice records.

No. Document quality, file type, layout, handwriting, naming, and attachment structure can affect parsing. Owners should review imported items, especially when the source document is unusual or incomplete.

A brief can include selected supported sales activity, inventory information, invoice activity, reminders, camera status, or possible discrepancies, depending on the connected data and the location’s settings. A brief cannot include data that Snoop did not receive or could not interpret.

No. Snoop may identify an unmatched event or unusual pattern, but it cannot know the full real-world explanation from data alone. Legitimate explanations can include cash, Zelle, free service, warranty work, a complimentary item, delayed entry, staff meals, or data-sync issues.

You can ask questions about the supported business context available for the selected location, such as inventory records, invoices, alerts, configured reminders, and supported transaction activity. Answers are only as complete as the data available.

Snoop can retain supported location history and owner-provided context, but “learning” should not be interpreted as perfect autonomous understanding. Owners still need to correct records, classify events, and define what matters for their operation.

Snoop Vision is an optional workflow designed to monitor compatible camera streams locally, record supported visit or service events, create short encrypted clips, and compare event timestamps with supported transaction data. Being validated for production rollout

No. Continue using the camera manufacturer’s app or NVR for full-day recording, live view, playback, audio, PTZ, and camera settings. Snoop Vision focuses on shorter operational events and business-data comparisons.

Vision requires a compatible camera stream and a suitable Windows or Mac computer at the location that remains powered on and awake during monitoring hours, or an optional managed edge device. Camera compatibility, network access, and computer performance vary by setup.

Monitoring pauses when the local computer is asleep or unavailable. The Vision Agent should attempt to reconnect when the computer and stream become available again, but activity during the outage may not be recorded by Snoop.

The current product direction does not require facial recognition for visit and service-event monitoring. Snoop can use timing, movement, zones, and other non-identity signals for supported workflows. Any future biometric feature would require separate technical, privacy, and legal review before release.

The owner can define service areas or flexible zones on the camera view, such as “Service Spot A,” “Service Spot B,” or “Overflow Area.” Formal numbered bays are not required. Planned service-area logic can combine vehicle dwell, technician activity, departure timing, and available POS records.

Vision alone cannot know whether a service was paid, free, warranty-related, complimentary, cash, Zelle, or delayed in the POS. Snoop should describe the observed activity and allow the owner to classify it with options such as free service, warranty, documented cash, documented Zelle, employee vehicle, or needs review.

Location limits, integrations, communication features, Vision access, onboarding, and other capabilities may vary by plan. Use the current pricing page as the source of truth rather than older marketing copy.

Current cancellation terms are listed during checkout and in the applicable subscription terms. Customers can also contact help@snoopai.app for assistance. Avoid relying on older promises about one-tap cancellation, same-day processing, retention periods, or refunds unless those terms are formally implemented.

No universal savings result can be guaranteed. Results depend on the business, data quality, enabled features, owner follow-through, and what Snoop is able to observe. Snoop is designed to improve visibility and help owners investigate potential issues more efficiently.

No banking connection is required for Snoop’s supported operational features. Payment processing for the Snoop subscription may be handled by a payment provider, but that is separate from accessing the customer’s business bank account.

Supported integrations are designed to use read-only permissions where the platform provides them. Snoop should not be able to issue refunds or modify orders through those read-only connections. Exact permissions depend on the external platform and integration configuration.

Customer records are designed to be separated by user and location. Authorized personnel may access data when necessary for support, security, maintenance, incident response, or legal obligations. Snoop should not promise that no human could ever access customer data.

Snoop’s stated business model is based on subscriptions and services, not selling customer business data to advertisers or data brokers. The privacy policy should remain the controlling document for current data-use practices.

Snoop uses encrypted connections and protected storage for supported customer data. Camera clips are designed to be encrypted before protected storage. Security should be described accurately and should not be framed as a guarantee that a breach is impossible.

Language support may differ between the dashboard, AI chat, generated messages, browser translation, and customer-facing receptionist. Test the exact workflow needed before promising full native support in a particular language.

Voice playback may be available in selected interfaces. Availability, voices, languages, and provider support can vary, so the current app interface is the source of truth. Owners should not interact with the dashboard while driving.

Anthology SentIQ™ is the name used for SnoopAI’s operational intelligence layer. SnoopAI is the customer-facing product, and Sara Technologies LLC builds and operates the service.

No. Snoop can organize supported information and surface possible issues, but it does not replace professional accounting, legal, employment, privacy, cybersecurity, or investigative advice.